KaryaFlowThe office assigns the visit
A coordinator creates a service job, adds the customer and site details, and assigns a technician. The job sits in the same work-order record the office will review later.
TECHNICIAN MOBILE APP
A technician mobile app for the whole service visit
KaryaFlow brings assigned jobs, customer details and service updates onto your technician’s phone, so your field team and office can work from the same service record.
Assigned jobs and site detailsNotes, photos and checklistsA clearer handoff to the office
The demo button opens a WhatsApp request; our team will arrange the walkthrough.
9:41● ▮▮ ▰
KaryaFlowAR
My jobsToday, 5 November
Open jobsToday · 2All
JOB-2048Assigned
AC service · Repair visitSplit AC not coolingMeera Rao10:30 am · Today
Indiranagar, Bengaluru
Navigate Call
JOB-2042 · RO serviceTomorrow · 11:00 am
HomeJobsAttendanceExpenses
Job assignedAC service · 10:30 am
Visit recordedReady for office review
Illustrative KaryaFlow view · fictional sample job
WHAT THE APP DOES
What is a field service technician app?
A field service technician app gives a person on a customer visit the job details and a way to record the work. In KaryaFlow, that means the technician can open the assigned job, reach the site and add visit details that the office can review. It is more than a location tracker: the job record is the centre of the work.
For an AC repair, the coordinator should not have to reconstruct the visit from separate phone calls and photos. The technician can work from the assigned job while the office keeps the customer, service and next action connected.
ONE VISIT, ONE RECORD
From office assignment to a reviewed service visit
Follow a fictional AC repair through the same handoffs your service team makes every day.
The technician opens the job
On the phone, the technician reviews the issue, address and visit time. Call and Navigate are available from the job card.
The visit becomes a record
The technician can add service notes, photos, assigned checklist results and parts used. The exact steps depend on the job and your team's setup.
The office reviews the outcome
A completed visit gives the office details to review before the next action, whether that is a completion sheet, billing or a return visit.
For the office-side assignment and closure process, read the work order management workflow .
01 / KNOW WHERE TO GO
See assigned jobs and customer details
The job card gives the technician a practical starting point: the service issue, customer, visit time and address. They can call the customer or open navigation from the job list.
If a customer has more than one service location, the site recorded for this visit matters more than the customer’s main office address. Check it before leaving.
Site address ready
My jobsAssigned
JOB-2048 · AC SERVICE
Split AC not cooling
Meera Rao · Indiranagar, Bengaluru
Navigate Call
Open the route from the job card
Assigned job excerpt · illustrative app view with fictional demo data
02 / RECORD THE WORK
Turn site work into a usable job record
The technician records what they found and what they did. A service-centre owner can set a checklist for an individual job. The technician can add before and after photos, fault details, service notes and parts used.
The resulting completion sheet gives the office a clearer basis for billing and future service. Read the digital job-card guide for the complete field record.
Checks for this job
Visit checklistJOB-2048
Inspect indoor unit and filter Done Check drain line Done Test cooling after repair In progress
2 visit photos 1 part recorded
Photos and parts stay with the visit
Job-specific checklist excerpt · illustrative app view with fictional demo data
03 / CLOSE THE LOOP
Give the office an update it can act on
The technician’s entry should tell the office what happened at the site. For example, if a replacement part is needed, the service notes and job status help the coordinator plan the next visit. The office can review the work before completing its own billing or customer follow-up.
KaryaFlow also lets the technician record parts against a job. That helps the office check usage against technician-held stock; it does not assume every stock or invoice decision happens automatically.
Office handoff
Office reviewNeeds follow-up
JOB-2048 · MEERA RAO
Repair visit recorded
Technician noteDrain cleared; cooling test pending
Part usedDrain connector · 1
Next actionOffice to arrange return visit
The office can plan the next visit
Office handoff example · illustrative app view with fictional demo data
BEYOND THE JOB CARD
Useful tasks around a technician’s working day
The service visit stays central. These app areas help the same technician manage work around it. The small examples below use fictional demo data.
Attendance check-in
Mark attendance from the app with location context. This is a check-in record, not continuous route tracking.
Today's attendance Checked in9:08 am · Demo location
Expense claims
Record work expenses, such as travel or parts, for office review and reimbursement.
Travel expense₹180 SubmittedLinked to the service visit
Field leads
Capture a potential customer and set a follow-up or site revisit. The office can take the conversation forward.
New field leadSite revisit plannedOffice follow-up due tomorrow
Need live technician location and route history? That is an optional, separately quoted add-on. See technician tracking .
BUILT FOR FIELD SERVICE
One app, different service visits
The job details and checklist can reflect the work your team actually performs.
AC and appliance service
Give a repair technician the complaint, site and work record for a customer visit.
Explore AC serviceRO service
Keep filter changes, customer details and repeat visits connected.
Explore RO serviceCCTV installation
Use assigned job details and a job-specific checklist for an installation or maintenance visit.
Explore CCTV servicePRACTICAL QUESTIONS
Questions to settle before your team starts
What can a field technician do in the KaryaFlow app?
Technicians can view assigned jobs and customer details, open a location in Maps, record visit information and work through job-specific tasks such as photos, checklists and parts. Attendance and expense claims are also available in the app. Your configuration determines the exact fields and permissions.
Can the office see updates from the technician?
Yes. The job record connects the technician's visit details with the office workflow. The office can review what was recorded and decide whether the call is complete or another action is needed.
Does the app work without internet?
An internet connection is required. KaryaFlow can be used where connection strength is low, but this is not a promise of full offline operation. Test the actions your team needs at your usual customer sites during a demo.
Is live GPS tracking included?
Location-based attendance check-in and continuous live tracking are different features. Live GPS and route history are an optional, separately quoted add-on. See the technician tracking page for its scope.
Can technicians capture field leads?
Yes. A technician can record a potential customer opportunity, its service interest and a follow-up or site revisit. The office follows up; capturing a lead does not automatically turn it into a job.
How do technicians download and sign in?
Visit the KaryaFlow app page for the current Android and iPhone store links and installation guidance. Your employer provides the account and access details.
For current plans, visit KaryaFlow pricing . To install the app and get sign-in help, visit the app download page .
SEE A REAL VISIT FLOW
See how a technician’s visit works in KaryaFlow
Bring one example job to the demo. We’ll show how the office assigns it and what the technician can see and record.
Request a technician app demo
Opens WhatsApp to request a walkthrough.