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THE FIELD. IN VIEW.

Live Technician Tracking for Indian Service Businesses

Know where your technicians are. See the work behind every visit.
Connect location and route history with jobs, attendance and field activity.

See live tracking in action

Live GPS is an optional add-on. Location-based attendance is included.

Field overview Sample data
Illustrative street map with Priya Sharma’s blue route following roads to a customer visitPARK ROADSECTOR 12GREEN PARK
Today’s route24.8 km
Illustrative preview · Not real-time location data

MORE THAN A LOCATION DOT

See where the team is.
Understand what comes next.

A map answers “where?”. Your service desk also needs the customer, the assigned job and the next action. Bring those views closer together without asking the team for another update.

Live technician map

See the latest available technician locations in one office view. Check the update time before using a location to plan the next visit.

Location with job context

Keep the assigned customer visit in the picture. A location becomes more useful when the office also knows what the technician is working on.

Route history

Review the recorded route for a working day with the optional GPS add-on. Follow the journey between customer sites without piecing together message threads.

Distance and stops

Review recorded travel and stops alongside the day's visits. Use that context to discuss travel time, route choices and field activity with the team.

Location-based attendance

Capture location at check-in as part of attendance. This is different from continuous live GPS tracking, which is a separately quoted add-on.

Field activity and expenses

Bring attendance, job progress and expense records into the same operation. Review travel-related claims with the available work and route history.

ONE CONNECTED WORKING DAY

From check-in to the last visit.

Location is one part of the story. Keep the work record moving with it.

  1. Check in for the day

    Record attendance and establish the day's working context.

  2. View available locations

    With GPS enabled, the office checks location updates and assigned visits.

  3. Complete the customer visit

    The technician updates the job, captures proof and records the outcome.

  4. Review the working day

    Look back at recorded routes and service activity with the office team.

Live tracking requires the optional GPS add-on, a compatible device and the necessary permissions. Agree the tracking setup before your team starts.

LOCATION + SERVICE CONTEXT

A GPS view tells you where.
A connected workflow tells you why.

Use location alongside customer work, not as a substitute for it. The job record carries the details needed for the next handoff.

The office questionLocation data aloneWith KaryaFlow’s service workflow
Where is the technician?Latest available positionPosition with technician and visit context
What happened at the site?A stop on the routeJob status, notes and completion proof
What needs follow-up?Travel historyParts, expenses and payment status in the job workflow
EXPLORE THE CONNECTED WORKFLOWFrom service request to job closure

CLEAR BOUNDARIES. BETTER TRUST.

Visibility for work. Clarity for your team.

Explain what is collected, who can view it and when tracking is expected. Agree working periods and operational purposes with technicians before rollout. Review location permissions and demonstrate start and stop behaviour during setup. Location can be delayed by connectivity or device settings; check the timestamp rather than treating every map point as current.

BUILT AROUND YOUR FIELD TEAM

Different trades. The same need for clarity.

Bring location context into the service workflow your team already follows.

BEFORE YOU GET STARTED

Your tracking questions, answered.

Is live tracking included in every plan?

No. Live GPS tracking and route history are an optional, separately quoted add-on for the technicians who need them. Location-based attendance is included. Ask us to explain the setup and cost for your team before enabling continuous tracking.

How is live tracking different from attendance?

Attendance captures the location associated with a check-in. Live GPS tracking provides location updates and recorded route history during enabled tracking periods. Choose attendance if you need a check-in record; discuss the add-on if your office needs ongoing location visibility.

Can I see route history?

Yes, recorded route history is available with the optional GPS add-on. The available record depends on location permissions, connectivity and the device. The last update time matters: an older point should not be treated as the technician's current position.

Can I see the technician's assigned job?

KaryaFlow brings technician allocation and job status into the service workflow. In a demo, we can show how your office can review a technician's work alongside location information, rather than using a map without customer or job context.

Does tracking continue outside working hours?

Agree working periods, permissions and your team's tracking policy before rollout. Ask us to demonstrate the actual start and stop behaviour for your configuration; do not assume attendance check-out alone stops every location update. Tracking should have clear operational boundaries.

Does it work on technicians' existing phones?

Bring the phone models your team uses to the setup discussion. We will confirm app compatibility and the location permissions required. GPS, connectivity, battery settings and background permissions can affect updates, so test the intended devices before wider rollout.

SEE YOUR TEAM’S DAY, CLEARLY

Your technicians. Their jobs.
One connected view.

Bring your current dispatch process. We’ll walk through location visibility, job context and the GPS add-on your team would need.

Show me my team’s workflow Opens WhatsApp to arrange your walkthrough.
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