KaryaFlow1. Who this page is for
- Customers who received a WhatsApp message from a service center through KaryaFlow.
- Service centers that connected their WhatsApp Business account to KaryaFlow.
- Anyone else who wants their data deleted from KaryaFlow. See section 5.
2. Stop WhatsApp messages
- Tap the Stop button on the message, or reply STOP.
- We stop sending messages from that service center to your number as soon as we receive your reply.
- Messages already on your phone stay there. You can delete them in WhatsApp.
3. Delete your WhatsApp data
For each service center that messaged you through KaryaFlow, we hold:
- Your phone number.
- The messages sent to you and their delivery status.
- Whether you agreed to WhatsApp messages or asked to stop them.
To delete it:
- Ask the service center that messaged you, or email us. Section 6 explains what to send.
- We delete your phone number and your messages from that service center's WhatsApp records within 30 days, and tell the service center.
- If you asked to stop messages, we keep one record of your number and the date you asked. Without it, the service center could message you again.
- The service center keeps its own job and invoice records about you. Ask the service center about those.
- Meta keeps message content for at most 30 days, then deletes it.
4. Disconnect WhatsApp and delete service center data
For service centers.
Remove our access at once
- Open Meta Business Suite and go to Settings, then Accounts, then WhatsApp accounts.
- Choose your WhatsApp account and open the Partners tab.
- Remove Human Reasoning Labs Private Limited. KaryaFlow then can no longer send messages from your number.
Ask us to disconnect and delete
- An admin of your service center emails us. Section 6 explains what to send.
- We stop all sending and delete your WhatsApp access key.
- If you ask, we also delete your message records, message wording and customer consent records within 30 days.
- Your message wording also stays in your own WhatsApp account at Meta. You can delete it in WhatsApp Manager.
- When your KaryaFlow account closes, we delete all your data within 30 days, as our Privacy policy explains.
5. Other data in KaryaFlow
Technicians, office staff and other users can ask us to delete their data as described under “Your rights” in our Privacy policy. The outside companies that receive data are listed on Who we share data with.
6. How to send a request
- [email protected]
- Customers, send
- Your WhatsApp number and the name of the service center that messaged you.
- Service centers, send
- Your service center's name and WhatsApp number, from an admin's email address.
- Response time
- We reply and complete the deletion within 30 days.